For a patient the app is completely free.  However, your prescriber must also use the prescriber getrx app.

Any user may contact getRx at support@getrx.com for assistance.  Please include a description of your problem, the type of device used, whether the device is an Android or iOS device, and the best way for us to reach you.

You can email us at info@getrx.com

We chose a name that best describes the what the app does:  it helps prescribers and patients get the medications they need quickly, accurately, and efficiently.

The getRx web interface works best with the following browsers:  Chrome- the latest three versions; Internet Explorer-Internet Explorer 8, Internet Explorer 9 and Internet Explorer 10; Firefox-The latest three versions; Opera-the latest three versions; and Safari-the latest three versions.

You can change your password on the web portal by going to your profile and selecting and typing the new password in  “Password Change” and then typing it again in “Password Change Confirmation”.

Yes you can always change your email address.

getRx is a family of applications–web-based and mobile–that helps patients and providers communicate with one another, and with more than 55,000 pharmacies across the US. It uses cloud-based technology to keep communications fast and secure.

The answer is yes.  From the beginning, getRx has developed the for use on both Android and iOS devices.

If you are a person who sees a prescriber and fills and refills medications you will benefit from using getRx.  Instead of calling and waiting to hear from your prescriber you will be able to request prescriptions and refills in a fraction of the time it would take when using the telephone.

No the app for patients is completely free.

Your prescribers will be able to see your profile, if you are the primary account holder any added member will be viewable to only you.

Only a limited amount of health information is maintained in the getRx database. getRx stores your name, address, date of birth, allergies, insurance card and prescriptions. This data is encrypted and stored on secure servers.

You will receive a pop up notification on your mobile device stating that your prescription has been sent to the pharmacy.

No, not by getRx.

Yes by using the getRx messaging feature.

Yes, all your current medications will be located under the label “Current Meds” tab which is located on the upper right corner of the “scripts” screen.

Yes you can.  All Discontinued Medications will be found under RX History which is located on your left side menu bar.

No, at this time getRx does not have that functionality.

If your prescriber sent a prescription but designated the prescription to go to a pharmacy that you select, then after your prescriber has approved your prescription it will be listed under the “Select Pharmacy” tab.  Click on the medication name to select it and open the choose pharmacy screen.  Chose your pharmacy and then send the prescription to your chosen pharmacy.

Not at this time, but getRx will soon have this functionality available.

On the upper left hand corner of any screen you will see three lines.  Touch the three lines and the menu screen will appear on the left.

Yes.

No you do not.

Most likely you can. However, some pharmacies may not fill prescriptions for some medication or for patients and physicians who do not reside in their area.

Yes, just swipe left and you will see on your right delete in a red box.

There is not a “My Pharmacies” or “Favorite Pharmacies” tab on the mobile app.  However, you can create a favorite pharmacy on the app when a prescription has been written for you.  To create a favorite pharmacy, select a pharmacy for the prescription. After selecting a pharmacy, a pop up notification will ask if you would like to save that pharmacy as a favorite. If so, click yes.

View the quick start guide

A prescription cannot be sent if it is sent to the Approval Queue until the Supervising Prescriber approves the prescription.  A prescription in the Review Queue has been already been sent is is placed in the queue only for review.

Yes. With getRx messaging you are able to message all Prescribers, Mid Level’s and Scribes that are in your clinic.

Yes. With getRx messaging you are able to message all Prescribers, Mid Level’s and Scribes that are in your clinic.

To add a patient to your patient list, the only information that you need is the patient’s first and last name and date of birth.

Every Prescriber can add or create a list of favorite pharmacies.  Favorite Pharmacies will be found under a tab labeled “Favorite Pharmacies”.  Once a pharmacy is added to your favorites, you will not have to search them again.

You can have an unlimited number of Favorite Pharmacies.

When a Scribe is writing a prescription under your name your Favorite Pharmacies will be available to them as well.

Yes. In order to enter a new Pharmacy you will need the following information, the Pharmacy name, address, phone number and fax number.

Yes. Once you have entered a pharmacy, the pharmacy stays in the getRx database.

On the web portal the prescription pad is available on many locations on the website.  On the side menu you can locate the tab labeled Prescription Pad. Under a patient’s name you can also locate the prescription pad by selecting the orange tab found on the upper left corner of the screen, labeled “Write a new Prescription”.  Under the tab labeled “Prescriptions” located on the side menu, you can also locate the prescription pad by selecting “New Prescription” which is located on the upper left corner of the screen.

Yes. Once you have created your signature in your prescriber profile on your mobile device, it is then saved and transferred over to the web portal as well.

On the web portal we have two different options for you to be able to make your signature. A. You can write your signature down on a piece of paper, take a picture with your phone or camera and upload the signature to your profile. You can also draw your signature in a box that is located under your profile and then select save.

You can change your password first, then save the password and the select Personal Identification Number (PIN) for authentication and enter your new Pin number along with your password to confirm that it is you that is changing your pin number.

This feature is currently under construction.

On the web interface beside the name of every patient you will either see a symbol with a phone in a circle with a line through it, if this symbol is not there the patient does have getRx, if the symbol appears then they have not set up an account.  This feature is not available on the mobile app.

Yes it will appear just like your office information would on a regular prescription pad.

Yes you can. Just simply select Sign Up on the login screen and fill in the information that is required.

Yes, if you do not have a scribe set up for review, the scribe can send prescriptions off to the pharmacy in your name, and can also print off the prescription to give a patient in hand.

At this time we do not have this functionality.

No, this functionality is not available at this time.

Yes. When you select a patient’s profile you are able to see all prescriptions that you and other prescribers have prescribed to this patient.  You are only able to discontinue a medication that has been prescribed by you  (the prescriber).  To discontinue a medication the only thing you have to do is select the X beside the medication.  Once this step has been taken you will receive a notification asking if you are sure you want to discontinue this medication for your patient? You then can select yes or no.

Discontinued medications are viewable on the web portal under a patient’s profile.  Discontinued medications are not viewable on the mobile app.

Yes. All refill requests will be found under Refill Requests on both Web and Mobile

Once you have added a patient, and then they download getRx they will be able to send you (the prescriber) requests.

A scribe has the ability to write prescriptions under any permissions that have been set by the supervising prescriber. A scribe can message any patient and or prescriber in the clinic.  A scribe also has the ability to create and or add favorite pharmacies.

Yes. A Mid-Level and a Scribe can both be set under permissions such as Approval and or Review.

Yes. All Pharmacies and patients that are added under the Clinic Admin will be shared with the whole clinic.

No, favorite pharmacies that are created under a prescriber’s profile will be his favorites and not shared with the clinic.

No. In order to change your pin you must enter your password.

If you are not prescribing a drug, you will leave blank the medication, dosage, route,and frequency fields and scroll down the prescription pad to the notes field.  In the notes field, enter the durable medical equipment or device such as wheelchair.

No you do not have to dosage, units, number of pills, etc. All you have to enter is the drug name.

Yes.

Yes. The Clinic Administrator is able to delete Scribes, Mid Level’s or Prescribers at any time.

No, you can have one prescriber to make a clinic.

You can be a sole prescriber.

A Clinic Contact Email is an email address that the Clinic Administrator decides is the best person to receive all getRx clinic emails.

A Intra-Office Communication Email is an email address that the Clinic Administrator decides is the best for receiving all intra-office messaging.

No, the Clinic Contact Email receives all confirmations for prescriptions that have been sent to a pharmacy.  An Intra-Office Communication Email receives all messages that the clinic has sent directly to the office through getRx messaging.

Yes you can.

Yes, in order to remove a favorite pharmacy, select Remove Favorite which is seen below your favorite pharmacy.

Yes you can.

Begin by selecting the ‘my pharmacies’ tab on the left side bar and then type the name of the pharmacy you wish to add into the ‘add favorite pharmacy’ slot. After typing a pull down bar should appear with the option to add or the option to search a pharmacy, select one of the following and press the save button when finished. Your new pharmacy should now appear in the favorite pharmacies box.

Clinic Administrators alone do not have access to the mobile app and must set up a profile on the web.

Begin by selecting the ‘my pharmacies’ tab on the left side bar and then type the name of the pharmacy you wish to add into the ‘add favorite pharmacy’ slot. After typing a pull down bar should appear with the option to add or the option to search a pharmacy, select one of the following and press the save button when finished. Your new pharmacy should now appear in the favorite pharmacies box.

A prescriber should be able to sign up with any given email address as long as it is valid.

View the quick start guide